ANALYZING THE INFLUENCE OF INTERNAL COMMUNICATION IN IMPROVING THE PERFORMANCE OF EMPLOYEE

Case Study : Gran Melia Hotel Jakarta

Abstract

This study aims to determine how internal communication is happening in the Hotel Gran Melia Jakarta and to determine how much influence the performance improved the internal communications employee Gran Melia Hotel Jakarta . The data used are primary data obtained from 40 respondents who are employees of the division of Food & Beverage at Hotel Gran Melia Jakarta . Data were analyzed using Linear regression method which will be searched in a linear relationship between two or more independent variables (the upper communication , bottom communication , horizontal communication, and communication diagonal) with the dependent variable (performance). By using a t_test on the communication obtained t_count > t_table (2.658 > 1.690). At the bottom of acquired communication t_count > t_table (3.140 > 1.690) obtained diagonal Communication tcount > t_table ( 3.346 > 1.690 ) . It can be concluded communication up, down and diagonal has a significant influence on performance. Whereas the diagonal communication there is no significant effect due to acquired t_count < t_table ( -0.631 < 1.690 ) . While the values obtained through the F test F value > F_table ( 28.069 > 2.641 ), H₀ is rejected and H_a is accepted at the significance level , so the conclusion is obtained regression model can be used to predict the influence of variables Internal Communications for Employee performance.